Business Process Outsourcing

linQ?

AlinQ or AlinQ Global Solutions – is a subsidiary company of Alfalink Total Solution Corp, located at the heart of the City of Tagum in Southern Philippines. Alfalink Total Solution Corp, grew a whole business outsourcing department from its own ever growing online/telephone based service delivery needs.

Learn more: https://www.alfalinkph.com/history
Keeping true to its parent company values, AlinQ champions, the PPP Principle for its partner clients:

People
Hire right, train right.

Process
Process building fit to your needs.

Performance
Market analysis, verticals analysis, performance management, continuous improvement.

     AlinQ Global Solutions or simply AlinQ – is the agile business services partner that companies need in this ever changing digital and interconnected. As giant companies, large scale companies and medium scale business embrace technology and innovation, Smaller entities and LLCs and your mom and pop business must strive to keep up or face ever growing challenges keeping the profitability levels. We provide outsourcing to medium to small scale entities the professionalism and expertise of the TOP 1000 at scales that make sense.

     We look at your businesses and partner with you and look at your challenges as opportunities, your manpower needs as our demand and your core values as ours partnering with you to get the best blend of how we can work as your remote office extension in your US market at our Philippine rates.

    Extensive research and development, infusion of the best business methodologies and practices embedded under the core principles of six sigma, business analytics and our plain old experience and specialization in manpower management puts us ahead in providing you’re the services you need with the promise of continuous improvements and calls to ever higher and greater efficiencies.

AlinQing you to Success!

PROCESS
  • Maintains Highly rigorous processes in all aspects of hiring, recruitment, training, operations and growth/expansion
  • Incorporate your processes to our protocols to maintain standards for your needs
  • Value Add propositions for continuous improvement
PEOPLE
  • Hire based on your needs
  • Train based on your specifications
  • Invest in continuous growth and development
PERFORMANCE
  • Metrics/KPI Performance Management
  • Root Cause Analysis and short and long term development plans
  • Capacity Planning and Resource building
  • Continuous Improvement

Our Facility for Small and Medium Scale Enterprise

  • Depending on your needs, we can turn our facility to your office offshore for calling and office admin work.
  • We do single or dual monitor set up for your needs in a noise free environment to ensure professional set up.
  • Estimated Build Out Time: 5 Business days (depending on specifications).
  • For Bigger, better and greater needs, tell us more……

Our Business Model

Services Based Accounts

We offer contractual services per work item

Office Support (clerical, back office, manual secretarial)

Virtual Assistants, Office Assistants and office adjunct services that can be offshored

Sales Team for your campaigns

Small and Medium Scale Business Accounts

Customer Care, Tech Support Care and Sales

Insurance

HealthCare

Finance

Banking

Ecommerce Support

Office Support

Realty

Credit Repair

Loan Restructuring and Debt repayment

Over 30 FTE Accounts

Under 5 Accounts

6- 30 FTE Accounts

Over 30 Account based contracts specific to customer care, tech support and sales

Contractual specific work

Services Based Accounts

  • We offer contractual services per work item
  • Office Support (clerical, back office, manual secretarial)
  • Virtual Assistants, Office Assistants and office adjunct services that can be offshored
  • Sales Team for your campaigns

Small and Medium Scale Business Accounts

  • Customer Care, Tech Support Care and Sales
  • Insurance
  • HealthCare
  • Finance
  • Banking
  • Ecommerce Support
  • Office Support
  • Realty
  • Credit Repair
  • Loan Restructuring and Debt repayment

Over 30 FTE Accounts

  • Under 5 Accounts
  • 6- 30 FTE Accounts
  • Over 30 Account based contracts specific to customer care, tech support and sales
  • Contractual specific work

Our Expertise

Realty

  • We offer from base services as manpower deployment to concierge type service where you lead the team to closing deals and contracts using our proven methodologies in lead generation, lead mining, contract terms negotiating and allied Realtor support for your enhanced experience with our off shore Realty Office for you.

Small and Medium Bundled Services

  • LLCs and Small Businesses that require top of the line and specialized services bundled to one. We offer you your BackOffice, Collections, Customer Service and Tech Departments all rolled in one Service at your current size and scope.
  • Web Dev and maintenance included

Seasonal Marketing Campaigns

  • Your sales team can not be handled better by a team of experts working as a team of professionals at very affordable rates.
  • Campaigns run for specific markets utilizing your tools and processes but blending it with our robust QA process to improve statistics and Hiring Capabilities – to scale up to your need at timelines based on your market demand.

Core Leadership


Name: Marte Nuyada
Position: Vice President, 2020

  • Experienced Director Of Operations, Client Services 2012-2019.
  • Demonstrated history of excellence in working in the outsourcing/offshoring industry across multiple fields- strong business development, professionally skilled in Service Delivery/Client Services, extensive experience in Operations Management (Tech Support/Telecoms, Customer Service, Billing, Travel, Publication, Healthcare) solid background and working experience in Workforce Management (BP, IEX, Aspect, Avaya CMS) , and Call Center Development (Financials, Project Management, Continuous Improvement);
  • Works under the disciplines of Lean and Six Sigma, DMAIC, "Observe, React"- all rooted to RCA driven and statistical thinking to solutioning and improvement.

Name: Justine John Sale
Position: Realty Accounts Management Leader

  • 7 years experience in BPO.
  • Extensive experience in Customer Care, Billing, Realty, Credit Repair, Life Insurance, Health Care, B2B Sales, Online ESL, Recruitment and Manpower Services.
  • Leadership experience across account management operations and training.

Name: Aditya Banzon
Position: Site Operations Leader

  • 5 years managerial experience spanning across Teleperformance, Alorica , and Quantrics.
  • Six Sigma Enthusiast / Trained.
  • Utilizes 5 Why`s RCA , Observe React Methodologies and Coaching and Analysis
  • Demonstrated history of excellence in working in the outsourcing/offshoring industry across departments , Quality , Training , Operations and Information Security.

Contact Us



  Alfalink Building, Rizal St, Tagum City, Philippines
  (US) 786-288-2276 | (PH) 63 -917 503 8977
  clientservices@alfalinkph.com